WELCOME!

Thank you for choosing to be a mentor for a student of Veterinary Nurse Solutions Pty Ltd training group. We proudly offer Australia’s leading animal care and veterinary nursing qualifications and courses through the Australian College of Veterinary Nursing and the Australian College of Animal Care. We also offer a range of business qualifications designed for the animal care and veterinary industries through the Australian Veterinary Business & Management Centre.

This handbook contains useful information to assist you with understanding your role as a Mentor. You will find information on how we operate here at Veterinary Nurse Solutions including general information about our organisation, the services and facilities available to you and the student and some useful references and information about responsibilities and policies.

It also details your role as a Mentor and some other information you will find useful. Please keep this in a handy place so you can refer back to it when needed.

Remember we are here to help and support you as well as the student. If you have any questions or concerns, please do not hesitate to contact us. We have dedicated phone lines for Mentor support so you can talk with one of our Educators when you need help.

This is adult education, so we expect the student to take charge of their own study. This is a new experience for many students and sometimes it does take some students longer to adjust than others. Some students have also not had much experience in an animal care or veterinary environment so everything will be new to them. We will make contact with you early in the first week of the student starting in the workplace to check that everything is going smoothly. If you feel at any point that a student is not coping please let us know so we can attend to the situation as soon as possible.

We welcome your feedback and suggestions to ensure that our service to you meets your expectations. Our courses are updated regularly in accordance with any government changes, student input and assessor feedback to ensure that our courses are delivered to a best practice
whilst making it a positive learning experience for our students.

Everyone here at Veterinary Nurse Solutions wishes both you and your student all the best and we look forward to seeing our students succeed with your help.

Harrie Phillips

Managing Director